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Privacy Policy

Excellerate Education Solutions — Excelsis360.com School Platform & Services

Last updated: July 2020 · Applies to all Excelsis360.com products and services

This Privacy Statement applies to our Excelsis360.com products and services licensed by our educational agency and institution customers. These services include but are not limited to the Excelsis360.com ERP Solution and Excelsis360 Mobile apps. This Statement applies to information we collect from, or collect or maintain on behalf of, our school customers — including the personal information of school employees, parents/guardians, students, and school website and custom mobile app users.

While we do not provide information to third parties other than as described in this Statement, our school customers may choose to do so. This Statement does not apply to information that schools provide to, or that is collected by, third parties when that information sharing is determined and controlled by our school customer.

In General

We operate as a school service provider, meaning our customer agreement is with an educational agency or institution and not with an individual educator, parent, student, or other individual. We collect and maintain both customer and user personal information, including student personally identifiable information from education records, only as authorized by our customer agency/institution to deliver services on their behalf.

In this role, we are deemed by the school to perform a service or function for which the school would otherwise use its employees. Student personally identifiable information we obtain from our customer educational agency/institution continues to be the property of and maintained under the direct control of that agency/institution.

By using our product(s) or service(s), you agree to the terms of this Privacy Statement.

Information Collection & Use

We collect and maintain only the information necessary to provide our Services to and on behalf of our customer agency/institution. We use this personal information to:

  • Verify and provide access to your account
  • Correspond with you and deliver our products and services
  • Resolve problems in service delivery
  • Ensure legal or regulatory compliance
  • Protect the safety of individuals or the security of the service
  • Take precautions against liability, as required or permitted by law

In general, we do not knowingly collect personal information directly from students, including children under 13, but only as shared with us by our customer agency/institution. By default, students cannot create an account to enable our direct collection of their personal information without the school's consent.

Types of Information We May Collect

Our services may collect, maintain, and/or access the following types of personal information:

  • Student and staff account credentials (username, password)
  • Contact information (name, email, phone number)
  • Academic records and performance data
  • Attendance and scheduling information
  • Financial/fee records maintained on behalf of the institution
  • Device and usage data from our mobile apps
  • Location data (only when enabled by the school for transportation tracking)

Information Sharing & Disclosure

We do not sell, trade, lease, or loan student personally identifiable information to any third party for any reason, including for marketing or advertising purposes.

We do not knowingly share or disclose student personally identifiable information without the explicit consent of the educational agency/institution, except as required by law.

Access to personal information is limited to authorized personnel who need access to deliver our services.

Data Security

We maintain a comprehensive set of security policies and procedures to protect all personal information. Specifically:

  • All student personal information is protected using industry-standard encryption
  • Our services include role-based authorization to limit data access
  • We limit internal access to student personal information to authorized personnel only
  • We maintain comprehensive hiring, training, and supervision policies for our staff
  • If we become aware of a systems security breach, we will notify affected customers as required by law

Data Retention & Deletion

In general, we will retain personal information only for as long as necessary to provide our services and as required by applicable law. We will permanently delete student personally identifiable information upon termination of our service agreement with the customer institution, or upon written request, unless retention is required by law.

Third-Party Links & Integrations

Please note that our products and services may include links to or integrations with third-party services. Schools should carefully review the privacy policies of such third-party services before agreeing to share personal information with those parties through our services.

Changes to This Statement

We reserve the right at our discretion to update or revise this Privacy Statement at any time. Continued use of our products or services following notice of any changes constitutes your acceptance of those changes.

Contact Us

If you have questions about this Privacy Statement or our privacy practices, please contact us:

Excellerate Education Solutions Inc.
1040 Dundee Ave, Suite #202, East Dundee, IL 60118
Email: info@excellerate-edu.com
Phone: +1-844-GETXLR8

Excellerate Education Solutions
The complete ecosystem for modern education — technology, services, career programs, and student learning in one connected platform.
HQ: 1040 Dundee Ave #202, East Dundee, IL 60118
APAC: Hyderabad, Telangana, India
+1-844-GETXLR8 · info@excellerate-edu.com
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